FREQUENTLY ASKED QUESTIONS

STEP 1: Add your items to the shopping cart. STEP 2: Click ‘Checkout’ in the cart and follow the on-screen instructions. Please note payment must be received in full before the design process can begin. STEP 3: Following placing your order, please fill in the relevant order form at your earliest convenience. If you don’t have all of the information to hand, we’ll keep your order on hold and it can be filled out at a later date. The forms can be found in the Main Menu under ‘Order Forms’. Important note on Cute Map design orders: It is important to include all design requests and locations on your order form. A second proof with small, reasonable amendments is free of charge. Rescaling and lengthy unforeseeable design requests following the first proof incurs additional costs so please ensure you include all requests in your initial order form. For further info please refer to our T&Cs here(https://www.cutemaps.co.uk/terms-conditions/) Important note on Cute Path design orders: It is important to include all of your event dates & hobbies on the initial order form in chronological order. A second proof with small, reasonable amendments is free of charge. Additional unforeseeable design requests following the first proof involves an extensive redesign & so incurs additional costs. STEP 4: Following payment and submission of your order form/s, your proof will be emailed to you within the timeframe mentioned on the product pages (for Cute Map/Path orders this is typically within 10 working days, or 3 working days fast track). At this point you can advise of any final tweaks. After any amendments are made, we will issue a final proof before sending your design to print.

Yes. Add you items to the basket and checkout to see delivery costs to your country. Please note there may be custom charges when they arrive.

Due to the lengthy design times involved and fully bespoke nature of the designs, unfortunately orders are non-refundable. Ensure you have a good look around the gallery and product pages to get an idea of what to expect from a Cute Map design. Please also read through ‘How an Order Works’ above to understand the order process. Feel free to get in touch with any questions you may have before placing your order. Our full Terms and Conditions can be viewed here

We advise you to order with us as far in advance as possible. Generally, we recommend at least four weeks before you aim to send out your invitation/map, but we can often accommodate Fast Track orders. Info and costs on Fast Track orders are detailed on each product page and involves a proof within 5 days rather than the standard 14 days. Fast Track orders generally half the normal Cute Map/Path timeframe of 4-5 weeks to apx 2 weeks or less

If you require a Fast Track order please ensure you have paid for the Fast Track option and fill in the order form/s as soon as possible. Fast Track orders involve a proof within 5 days. Following final approval your prints arrive with you within 3 working days. If you have a very tight timeframe, get in touch and we’ll see if we can achieve this for you. Generally Fast Track orders are completed within 2 weeks or less. The additional fee for this service on Cute Map/Path orders is £50 and free of charge for items ordered alongside invitations such as RSVP Cards (https://www.cutemaps.co.uk/product/rsvp-card/)and Add Info Cards.(https://www.cutemaps.co.uk/product/additional-info-card/)

Its mainly the lengthy design times incorporated into the costs and so the design process begins when an order is placed and payment received. Take a good look around the gallery and product pages to get an idea of how your design will appear. We’re also happy to post you an existing sample.

A proof will be emailed within 10 working days of submitting your order form/s (3 working days for Fast Track orders). A second proof with small, reasonable amendments is free of charge. Please read ‘How does an order work?’ above for important notes. After any amendments are made, we will issue your final proof and following final approval we send your design to print.

It’s no problem to divide your order quantity into two different wording versions for the back/inside of your invitations. The quantity divide is requested in your order form (eg.x100 Standard Postcards – 70 Day/30 Eve). If you have three or more different wording versions in mind please get in touch for a custom quote. If you have already completed your Cute Map design order and now wish to order Evening Invitations with your existing design, please get in touch for a custom quote.

Yes. See the product pages for further information and costs.

If you have a Design Only order, sure this is no problem. If you have printed invitations in mind, it is usually possible – please get in touch with your dimensions and print quantity and a custom quote can be put together for you.

The intellectual property of every design belongs to Cute Maps. If you have ordered a Design Only map you may use and print the map for your own personal use but must seek permission if intending to use the image for any resale, advertising or commercial purposes. Commercial clients please feel free to contact us with your ideas.

Of course. We understand that you will need to wait closer to your wedding date to finalise your table plan. Please advise on the quantity of tables and their names (if possible) at the time of placing the order. Guest names can be put onto the final proof before going to print. Send your guest names through at least 14 days before the big day to allow plenty of time for reproof with names, print and delivery.

Due to the lengthy design times involved and fully bespoke nature of the designs, unfortunately orders are non-refundable. Ensure you have a good look around the gallery and product pages to get an idea of what to expect from a Cute Map design. Please also read through ‘How an Order Works’ above to understand the order process. Feel free to get in touch with any questions you may have before placing your order. Our full Terms and Conditions can be viewed here.